Contact

Support questions, billing questions and privacy requests all come to one inbox. Email is the fastest way to reach us — we do not run a phone support line.

Support and billing

Write to support@interviewpal.io. To help us answer on the first reply, please include:

• the email address you used when you bought the pack;
• the transaction or invoice number shown on your Paddle receipt, if you have it;
• a short description of what happened, and which question number it was.

Payments are processed by Paddle.com Market Limited, which acts as the merchant of record. Your receipt comes from Paddle, and Paddle handles sales tax, GST and VAT.

Refunds

Refunds follow our Refund Policy. Unused questions are refundable within 7 days of purchase; questions you have already answered are not. Request a refund from the email address you bought with, and tell us the pack you purchased.

Privacy and your data

For a copy of your data, or to have your account and answers deleted, email us with “Privacy request” in the subject line. Audio recordings are deleted after transcription and we do not use your answers to train AI models — our Privacy Policy lists the processors we use.

What we cannot help with

InterviewPal is a self-practice tool, not a recruitment service. We cannot comment on a specific employer's hiring process, put you in touch with recruiters, or predict the outcome of an interview. What we can do is explain your report and how to use it.

How quickly we reply

We usually reply within one business day (UTC+8, Monday to Friday, excluding public holidays in China).

InterviewPal is operated by Beijing Time Value Technology Co., Ltd. (Beijing, China), which is the company named in our Terms of Service.