Refund Policy
Version 1.0 · Effective 7 October 2026
We sell packs of practice questions, one question at a time. This policy explains what we refund, how to ask, and how long it takes. It forms part of our Terms of Service.
1. The short version
- Unused questions: refundable within 7 days of purchase. If you have not answered a question from the pack, you can ask for your money back.
- Used questions: not refundable. A question is used when you start an answer to it and the feedback is produced. That work has been delivered to you.
- Partly used packs: we refund the unused part. Example: a 5-question pack used once leaves 4 questions; we refund 4/5 of what you paid.
- After 7 days: no refund, except where the law where you live gives you a longer right.
2. How the amount is calculated
| Pack | India (INR) | Elsewhere (USD) | Refund per unused question |
|---|---|---|---|
| Pack 3 | ₹249 | $12.99 | ₹83 / $4.33 |
| Pack 5 | ₹399 | $19.99 | ₹79.80 / $4.00 |
| Pack 12 | ₹899 | $39.99 | ₹74.92 / $3.33 |
We calculate on the pack price you actually paid, divided by the number of questions in the pack, multiplied by the questions you did not use. Taxes included in the price are refunded together with it.
3. How to request
- Email support@interviewpal.io from the address you used to buy, or reply to your receipt.
- Tell us the pack and, if you have it, your receipt or order number. You do not need to explain why.
- We reply within one business day (UTC+8) and confirm the amount before anything is processed.
4. How you get the money back
Paddle, our merchant of record, processes the refund to the payment method you used — UPI or card, whichever you paid with. It usually reaches you within 5–10 business days, depending on your bank. Questions you were refunded for are removed from your account at the same time. You may also request your refund directly from Paddle, using the link in your receipt; we will approve it under this policy.
5. Problems that are our fault
If a question fails for a technical reason and you were charged for it, tell us and we restore the question to your account, or refund it if you prefer. This does not use up your 7-day window.
6. What we do not refund
- Questions already answered, where the transcript and feedback were delivered.
- Requests made more than 7 days after purchase, where no longer right applies by law.
- Accounts suspended for breaching our terms, for example using the tool during a live interview.
7. Statutory rights
Nothing in this policy removes rights you have under the consumer law of your own country, including any statutory cancellation right. If your law gives you more than this policy does, your law wins.
8. Contact
support@interviewpal.io — we reply within one business day (UTC+8).